Customer Support

Customer Support

Existing customers can login to the Ricardo Software Customer Portal using their RS Account to submit support tickets, check the status of their tickets and gain access to our extensive knowledge library.

Submit a ticket Submit a new support ticket and you will be notified when your enquiry has been assigned. Alternatively, you can use the email [email protected]
My tickets Track the progress of your support tickets
FAQ Our Frequently Asked Questions may provide you with an answer to your enquiry without submitting a support ticket
Download 2022.2  Download the latest software release
Knowledge library Gain access to our extensive knowledge library
Search Search the customer support portal

If you an existing customer and do not have an RS Account, or new to Ricardo Software and would like access to some content of our knowledge library then please register by clicking on the link below. Registration is quick and easy.


For any other query, or if you are not an existing customer, please contact us using the email [email protected].

The Export Control Classification Number (ECCN) for all Ricardo Software products is 5D992. For further information on ECCN please click here.