Client support

The new Ricardo Software support portal has been launched!

Existing customers can now login to access the latest software release downloads, check the status of existing support requests and access our extensive knowledge library.

Access Portal

The Export Control Classification Number (ECCN) for all Ricardo Software products is 5D992. For further information on ECCN please click here.

Submit or review progress of support tickets

Submit a new support enquiry and you will be notified when your enquiry has been assigned.  You can also track the progress of any open tickets.

My Tickets

Download the latest versions of our software products

Download 2020.3

To find out about future releases, or if you can't find what you're looking for, please get in touch.

For any other query, or if you are not an existing client, please contact us using the email below:

Email support: [email protected]